We have a 14-day replacement policy, which means you have 14 days after receiving your item to request a replacement.
To be eligible for a replacement, your product can be replaced if there are workmanship defects. Also, you’ll need the receipt or proof of purchase.
To start a replacement, you can contact us here. Items sent back to us without first requesting a replacement will not be accepted.
You can always contact us here for any replacement questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-replaced items
Certain types of items cannot be replaced, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept replacements for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept replacements on sale items or gift cards.
We will notify you once we’ve received and inspected your replacement, and let you know if the replacement was approved or not. If approved, you’ll be automatically replaced with a new product (same item).